In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at [email protected] or call us on +91 5947287432, within 7 days from the date of receiving the product. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
The following products shall not be eligible for return or replacement under this 7 Day Replacement Guarantee:
- Any Product that exhibits physical damage to the box or to the product
- Any Product not in its original condition
- Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
- Any Product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
Cancellation an order
Cancellation before the product has shipped:
- If you cancel your order before your Product has shipped, we will refund the complete amount.
Cancellation after the product has shipped:
- If your Product has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
- If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 7-Day Replacement Guarantee for further details.
Refund for the returned item
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your Body and Herbs account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.
All the product costs are above for ₹ 350 will be come under for free shipping